The fine print, in plain words.

Delivery

We currently deliver to selected pincodes in Mumbai. You can check yours on our home page.

• Orders are confirmed on WhatsApp after you send a request.
• Delivery time: next day after confirmation.
• Delivery charge: free on orders above ₹199. The final amount is always shared before we confirm.
• If we can’t deliver on time, we’ll tell you on WhatsApp and you can cancel at no cost.

Payment

You pay by UPI or cash when your order arrives, or by a UPI payment link we send after confirming. We never ask for card numbers, OTPs or bank passwords on WhatsApp or by phone.

Replacement & refunds

If a pack arrives damaged, opened, wrong, or past its best-before date, WhatsApp us a photo within 48 hours of delivery.

• We’ll replace it with your next delivery, or refund you, whichever you prefer.
• Refunds are sent to the UPI ID or bank account you share, within 7 working days.
• Because food can’t be resold, we can’t take back opened packs you simply didn’t enjoy. Tell us anyway: we read every message.

Privacy

What we collect

Your name, phone number, delivery address and pincode when you request an order or join our waitlist; business details if you fill the retailer form.

Why

Only to confirm and deliver your order, reply to you, and tell you when we start delivering to your area. We don’t sell or rent your details to anyone.

Where it’s kept

In a secured Google account used only by our team. Our website does not use advertising cookies.

Website analytics

We use Google Analytics to count visits and see which pages and buttons are used, so we can improve the site. It uses cookies and records things like pages viewed, device type and approximate city, never your name, phone number, email or address. You can block it with your browser’s privacy settings or the Google Analytics opt-out add-on.

Your choices

Ask us at any time to see, correct or delete your details by writing to the grievance officer below. We’ll do it within 30 days.

Terms of use

• Prices and availability are confirmed on WhatsApp before your order is final.
• Product photos are representative; the ingredient list and nutrition table on the pack are what counts.
• Nutrition values come from lab tests of sample batches and can vary slightly between batches.
• Check the allergen information on each pack before eating, especially for children.
• Content on this site belongs to Verticl Holdings and may not be copied without permission.

Grievance officer

For any complaint about an order, a product or your data, contact our grievance officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.